Services

We are interested in comprehensive and integrated work of your project!

Complete incoming control of all equipment supplied
• Technical consultations for equipment selection for Customer needs;
• Equipment customization for specific requirements and orders of the Customers (non-standard cables, additional interfaces, etc.);
• Pre-installation of software by Customer requirement, equipment programming and setup ().
• Testing of new hardware:
o Testing and troubleshooting
o Functionality evaluation of the equipment
o Recording and development of technical specifications for software developers
o Primary hardware testing at level 3;
o Consultations for software developers by phone, e-mail or ICQ.
o Testing results documenting;
o Search for possible hardware faults throughout the development and exploitation process.

Technical support
• Help-desk
o Reception of user calls by phone, e-mail or ICQ;
o Escalation, primary classification and recording of calls depending on their reason, entering of calls into a database for further creation of queries for appropriate technical staff;
o Routing of calls depending on the classified reasons;
o Incident processing within level 3 competence;
o Incoming information systematization.
• Technical support
o Analysis of customer needs, customer objective definition and formalization;
o Drafting of technical and commercial documents;
o Technical evaluation of Customer requirements and drafting of technical specifications;
o Reception of information from Help-Desk, incident classification and processing with level 2 competence;
o User consultations;
o Remote problem solving with further recording in the knowledge base;
o Document preparation and provision of necessary instructions.
After-sales technical service and maintenance
• Warranty repair for all equipment supplied according to the warranty terms and conditions;
• Post-warranty repair of all equipment supplied;
• Technical consultations for equipment exploitation, by phone, e-mail or ICQ;
• Preventive maintenance and support at the Customer sites.
Technical service for Regional Service Centers
• Training of service engineers in repair and maintenance of equipment supplied;
• Sale of spare parts and components for equipment supplied.
• Consultations for service engineers on repair and maintenance of equipment supplied, by phone, e-mail or ICQ.